02-01-2020 01:09 PM
Today, I had pedestals pick up from my home, as they were not opening due the washer tray beneath it. The installation guys broke the tray while uninstalling the pedestals. Since the washer and dryer are on the 2nd floor, the builder has suggested keeping the tray to prevent any kind of accidental flooding that occurred due to washer. Now broken tray is not going to hold any water and it will prevent flooding anymore.
I had shown it to the guys who came for installation they said they don't work for best buy. Each time when I call to Best Buy or Geek Squad they keep routing me round and round, It's lots of hassling around. Also somehow I got (855)-832-1338 number to call. But seems like its just an automated voicemail and no one is there to answer at the other end.
I can share the pictures and the dent installation guys caused to the wall.
Request you guys to please help me to fix it and Honor your brand value.
02-04-2020 10:52 AM
Welcome to the Best Buy Forums! Thanks for making your first post with us.
We always hope that deliveries and installations go as smoothly as possible, especially when it comes to something as essential to your home as appliances. We're sorry that things didn't go according to plan, and for any inconvenience this unexpected delay has caused.
It looks like you were given the phone number used to check up on an existing damage claim. To file a new damage claim, please connect with Sedgwick Claims Management Services, Inc at (800) 620-7409. Once your claim has been opened, you should be able to call (855) 832-1338 between 8 a.m. - 4 p.m. CT, Monday-Friday, to get updates on your claim status.
To receive support from Best Buy with your delivery and getting the installation rescheduled, please connect with our Geek Squad Client Care team following the directions on our floated post. Geek Squad Client Care is our team dedicated to major appliance delivery and installation concerns, such as the one you have described. You can connect with them through their direct line at (800) 304-1259 between the hours of 8 a.m. to 11 p.m. CT, seven days a week.
I hope this information helps get you pointed in the right direction!