Delivery & Installation

[adamrstephenson]

Best Buy team -

Can someone please contact me for help? Geek Squad damaged my kitchen cabinets when installing a stove/range back in December. I filed a claim right away with Best Buy and Sedgewick. Have called Sedgewick multiple times since and customer service kept saying that they had no claims on file and when they finally did say they had a claim on file they said they had expedited it and should receive contact from a claims adjuster/inspector shortly. Been a few weeks and no one has reached out. I have used Geek Squad many times/pay extra for Best Buy support and am so upset with this customer service that I will likely take my business elsewhere/never use Geek Squad ever again if this situation isn't resolved quickly.

[Kayden-BBY Social Media Specialist]

Hey there, adamrstephenson!

Thank you so much for reaching out and joining us here on our community forum! Although, this is far from the cicrcumstances we ever want it to be under. Considering how much time my kitchen took, I know how concerning it may be to have some of those items damaged. 

With that being said, I would be more than happy to investigate further and properly document this here at our Corporate Campus for further internal review. For me to do so, kindly use the below private message button to send your:

Full name

Phone number

Email address

Order number

So you are aware, I will be out of the office until Sunday. So if I do not reply, I will return your message as soon as I return.

All the best,

[adamrstephenson]

Thank you for the prompt reply and help with this matterZ I don’t see a private message button, so here is my info: below:

Adam {removed per forum guidelines}
{removed per forum guidelines}
{removed per forum guidelines}
Order #: {removed per forum guidelines}

[Kayden-BBY Social Media Specialist]

Thank you so much for the information, Adam! I removed your personal identifiable information for your privacy. That said, the blue "PrivateMessage" button is accessible on computer under my message and to the right of my signature.  

Regards,