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New Member
Posts: 2
Registered: ‎01-23-2023

Sedgewick Not Handling My Claim or Even Responding

We had multiple appliances installed back in November.  Unfortunately, the install team scratched our hardwood floors when installing the dishwasher.  Best Buy opened a claim on my behalf with Sedgewick.  The install happened on Novebmer 21 and I still have not heard from Sedgewick even though I've left several messages.  It has been 2 months and I would have hoped (expected) to hear from the insurance company by now.  Can someone please help assist in this matter?

 

Thanks in advance!

Posts: 133
Topics: 2
Kudos: 16
Solutions: 5
Registered: ‎11-03-2020

Re: Sedgewick Not Handling My Claim or Even Responding

Hello, Josoba,

 

Thank you for reaching out through our Best Buy Forums. We appreciate you reaching out regarding a claim you have with Sedgewick, I am sorry to hear you have not been contacted regarding this matter. I would love to assist and see what's possible. In order for me to request someone contact you from Sedgewick, can you please send us a private message with your full name, phone number, email address and claim number? You can click on "Private Message" next to my signature.

 

Thank you,

 

Alex|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎01-23-2023

Re: Sedgewick Not Handling My Claim or Even Responding

Thanks Alex, I've sent you a private message with the details that you requested.