Delivery & Installation

[JandyMo]

I bought a refrigerator on 07/19/2019 and scheduled a delivery for this Friday afternoon the 2nd. My lease is up on the 5th. Today I received an email stating that everything but my actual appliance would be delivered this Friday and says I need to schedule a delivery for that. When I bought the refrigerator it was on sale and it said that able to be delivered before the date I move out of my apartment. I was not notified of any issue and now the sale is over. I need something this Friday and Best Buy put me in a real pickle. There is probably no way I can get something before the 5th at the price I wanted to pay. This is absolutely ridiculous. I was waiting to talk to someone for 30 min at work and had to leave so had to call from my cell and waited another hour before talking to someone, where at 45 min I decided to drive to Best Buy. The lady on the phone said it was back ordered, could not rectify any of their mistakes, and i hung up on her out of frustration. I am sitting in the Best Buy Parking Lot hoping once I get inside they can rectify this huge mistake on Best Buy fault when what I should be doing so packing for moving on Saturday.

[Mariah-BBY Social Media Specialist]

Greetings and welcome, JandyMo,

Moving can certainly be quite the undertaking! Thank you for choosing Best Buy for your refrigerator purchase and for your patience as you had waited for our reply. We sincerely appreciated the time you’ve taken out of your to share your appliance delivery issue with us.

Items can be backordered for a variety of reasons and without reviewing your order I’d be unable shed some additional light on what may have occurred with your refrigerator purchase. We’d be happy to continue to discuss your experience and concerns you might have. Can you please send us a private message with your full name, phone number, email address and order number? A private message can be sent my way by choosing the blue “Private Message” button in my signature.

Respectfully,