Delivery & Installation

[Pdenisehoward]

After purchasing a fridge from Best Buy w/ installation early April, there was water damage due to incorrectly hooking it up. It damaged much of our hardwood flooring by the time we noticed it. After calling Best Buy and not getting a return calls when leaving a message, we notified a sales person in our local store in hopes to get this resolved. They notified Sedgwick and from there we have emailed weekly making many calls and none returned w/ few replies back stating the same thing that it is being put through to claims. It’s been OVER 4 MONTHS & still nothing closely being resolved. Flooring had to be removed due to bad WATER damage & having to step over parts to keep from falling on uneven areas. Best Buy claims they are out of the loop & continues telling us to contact Sedgwick which is a lost cause. Not sure why Best Buy would want to continue business with Sedgwick who could not care less for these important issues of Best Buy customers!!

[Riley-BBY Social Media Specialist]

Hello, Pdenisehoward. 

Welcome to our Forums! 

Thank you for reaching out to us here on our Forum page for assistance with your situation. I understand your frustration with not hearing anything back from them. I would like to reach out to you and provide additional support for your current situation. If you don't can you private message me and send us your full name, telephone number, email and claim number? Once we have this information I would be happy to take a deeper dive and provide further assistance in private message. Please do note that we work with multiple client through out the day and we may not respond instantly. Please let us know as soon as you can.

Thank you,  

[Pdenisehoward]

Riley/Customer Service
Just wanting ti make you aware that we had a Frontier adjuster come out about 6 weeks ago and still have not heard anything. It has now been 180 days since we had our issue. Can you please find out when someone will contact us to resolve this issue with our floor ? I wanted to DM before posting anything further.
Thank you for your attention to this matter.
{removed per forum guidelines}

[Ravi-BBY Social Media Specialist]

Hi there, Pdenisehoward,

Thanks so much for reaching out to us here on Best Buy Forums. I can certainly understand wanting a timely update on your Sedgwick claim. I would be happy to look into this and assist where possible. To get started, kindly send me a private message with your full name, phone number, and email address, along with your Claim Number.