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Posts: 2
Registered: ‎07-12-2018

Rochester Hills Mi store

The store blew off my dads install today. Nobody will answer a phone at the store been trying for 2 hours now. The 800# said I had to deal with the store. I need help ASAP! Anyone reading this online should take their business else in Rochester Michigan. 

Posts: 4,168
Topics: 25
Kudos: 306
Solutions: 230
Registered: ‎12-23-2016

Re: Rochester Hills Mi store

Hi PatKulaga,


Thanks for reaching out to us here on the Best Buy Community forums about your father’s recent install appointment. I apologize for our late response. We’ve been unusually busy recently and it is taking longer than we’d like to get back to everyone.


We never want to leave someone hanging like that. I’m sorry that you weren’t able to get through to anyone at the store. I hope that we’ve been able to get everything rescheduled by now, but if not, we’d like to do that.


The issue we run in to is that, under our Privacy Policy, we are only able to assist the person that actually made the purchase in situations like this. If you made the purchase for your dad, please reach out to me through a private message by using the link in my signature below this post. I’d need your name, email address, phone number, and order number.


If the purchase was made by your father, I invite him to register an account here with us and reach out through a private message as I described above. If you have any questions, please let me know.



Kyle R|Social Media Specialist | Best Buy® Corporate
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