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Posts: 2
Registered: ‎11-30-2021

Ridiculous customer service

Ordered a treadmill on 11/2/2021.  Delivery set up for 11/16.

11/16 comes - no show, no call, nothing.

Spent several hours with support.  Eventually set up new schedule for 11/30 (today).  No show, no call, nothing AGAIN!

Spent another hour with support and no answers.

This is NOT customer service.  My time is just as valuable as yours.

Starting to review alternatives - I believe nothing that support tells me.

I've been an Elite member for several years straight, and maybe it is time to sever my relationship with BestBuy.  Maybe if enough people did this, BestBuy would try to recognize what customer service is.



Posts: 2,662
Topics: 108
Kudos: 109
Solutions: 131
Registered: ‎10-19-2017

Re: Ridiculous customer service

Hello, John2022,


Thank you for taking the time to share your experience regarding recent treadmill delivery and installation missed appointments. Best Buy aims to provide quality, streamlined service and support from beginning to end, so what you describe is certainly something I want to investigate further.


To allow me to get started, can you please send a private message with your full name, phone number, email, and order number (if available)? If you’re logged into the forum from a PC, you should see the blue “Private Message” option next to my signature below this post. I look forward to hearing from you again soon.


Kind regards,

Kayla|Social Media Specialist | Best Buy® Corporate
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