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Posts: 1
Registered: ‎02-04-2020

Return Error

[ Edited ]

My mother-in-law purchased a viper remote starter for me as a Christmas present. I had the starter installed at the Bestbuy in Pueblo, CO. Two weeks after having the starter installed my vehicle started to experience power issues. After several trips to the dealership, it was determined that the source of the issue was the remote starter. I returned to the Pueblo Bestbuy on 1/31/2020 to have the remote starter removed. That night, the store uninstalled the remote starter and issued me a refund. However, when I returned home I realized that the refund was mistakenly issued to the wrong order number (i.e. someone elses order). I have since gone to a Bestbuy store and made several calls to Bestbuy to try to correct this. I am also currently waiting on hold with the Bestbuy customer service number. It's been almost 25 minutes of me being on hold. I have been trying to resolve this issue since 1/31/2020. But everyone keeps giving me the run around and no one has actually helped me. What do I have to do to speak to someone who can accually help me get this resolved?  

 

For reference: My original BB order number is: {removed per forum guidelines}

The return that was made was made to an incorrect invoice but the customer service pin associate with this is: {removed per forum guidelines}

 

 

Posts: 5,693
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Registered: ‎08-21-2017

Re: Return Error

Good morning, jfaw86,

 

Thank you for taking the time to visit our community forums and letting us know about this return. It certainly sounds odd to hear that this return was processed to the wrong transaction and I'd be glad to take a closer look into this to see how we may be able to help. I'd like to take a look at your previous case history to see what steps have already been taken. Can you please send me a private message with a few more details? I will need to verify your:

 

Full name

Email address

Phone number

 

You can send me a private message by clicking the blue button at the bottom of this post across from my name. I'll keep an eye out for your response.

AndrewB|Social Media Specialist | Best Buy® Corporate
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