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Posts: 1
Registered: ‎12-06-2020

Resolution Requested

Lady Lake, FL store: I Was suppose to have my new refrigerator delivered between 12-8 pm last Friday, 12/04/20. Since we have been without a refrigerator for over a month we were looking forward to getting our new appliance. No one showed up, so I contacted the store and was told it would be delivered the next day as an escalated delivery. I started calling early Sat. morning, 12/05/20, and was on the phone for over 3 hours, finally got to someone who says she was in charge of deliveries and to call Sunday morning at 7 am to get the delivery on Sunday's delivery. So I get up early, today Sunday (12/06/20) call the number and ask for the resolution desk, and getting a recording they are not open. I wouldn't be so upset but I am a disabled veteran who has medicine that needs refrigeration. 

Posts: 1,041
Topics: 56
Kudos: 165
Solutions: 63
Registered: ‎11-30-2015

Re: Resolution Requested

Hello, BobBritt,

Welcome to the Best Buy Forum! Thanks for making your first post, though I wish it were under different circumstances.

It's understandable that you'd like to get your new refrigerator delivered. It's tough enough to plan out meals if you don't have a functioning refrigerator, not to mention trying to figure out a way to keep your medication at the appropriate temperature. I apologize for all of these unexpected delays, and for the difficulties you've had getting in touch with Best Buy. I'm happy to look into this for you and see what next steps might be available. To get started, please send a Private Message with your full name, email address, and phone number. You can find a link to send a Private Message in my signature.

Best,
 

Fey|Social Media Specialist | Best Buy® Corporate
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