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Posts: 1
Registered: ‎07-08-2020

Reserving Item

I bought a Samsung TV on July 4th, 2020 and it is scheduled to deliver to my home at July 8th.
On July 7th, I got an email from Bust Buy that items will be delivered on July 8th.

On July 8th, I got an email that it will be delivered between noon and 6 PM. 


And then I got another email that the items are not scheduled for delivery and need to schedule for delivery.


I tried to schedule a new delivery from bestbuy website, it says it will be delivered between noon and 6PM and website says my TV is "Reserving Item" ststus.


I wonder whether TV will be delivered or wait.

Posts: 2,662
Topics: 108
Kudos: 108
Solutions: 131
Registered: ‎10-19-2017

Re: Reserving Item

Hello, kwansoopark,


Thanks for your message, though I’m sorry for the delayed response. Due to the greater number of customers reaching out on this platform it’s taking longer than we would like to connect with everyone. Regarding your situation, I’m sorry if there has been conflicting information when reviewing your TV order.


Generally speaking, in a situation where you receive an email advising you need to reschedule, it’s typically best to call our Geek Squad teams at (800) 433-5778 if unable to reschedule for a later date using self-service options. As it has been a few days since you posted, do you have an update on your situation? Were you able to reschedule your service? Are you still in need of assistance? If so, please send me a private message with your full name, phone number, email address, and order number so I can review and see what may be possible going forward.



Kayla|Social Media Specialist | Best Buy® Corporate
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