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Posts: 1
Registered: ‎07-03-2020

Reschedule TV delivery!!!

[ Edited ]

I HAVE CALLED 3 TIMES AND BEEN PUT ON HOLD FOR 30 MINUTES EACH TIME AND THEN IT JUST DISCONNECTS WHEN THE PERSON PICKS UP!!!! I WILL NOT BE HOME TODAY FOR THE TV DELIVERY. I HAVE WASTED AN HOUR AND HALF BEING HUNG UP ON BY YOU GUYS!!! AT THIS POINT I JUST WANT TO CANCEL MY ORDER BECAUSE OF BEST BUY'S TERRIBLE CUSTOMER SERVICE! NOT EVEN AN EMAIL ADDRESS TO CONTACT??? I WON'T BE HOME WHEN YOU GUYS COME TO DROP OFF THE TV. I NEED TO RESCHEDULE! FIGURE IT OUT BEST BUY!!! ORDER NUMBER {removed per forum guidelines}

Posts: 1,608
Topics: 77
Kudos: 265
Solutions: 74
Registered: ‎11-23-2018

Re: Reschedule TV delivery!!!

Hello, Mistercline1, and welcome to our online community!

 

Thank you for reaching out to us through the forum regarding your TV delivery. I hate to hear you had difficulty getting through on the phone to reschedule this delivery. I'd be happy to help with this now if you're still looking to reschedule or place a new order.

 

Please send me a private message including your full name, email, and phone number if you'd like to look into options available now, or to document your feedback in our corporate system. You can find the blue option to message me to the right of my name, below.

 

All the best,

Allison|Social Media Specialist | Best Buy® Corporate
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