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Posts: 1
Registered: ‎03-22-2022
Accepted Solution

Request BB Customer Service Intervention

I have had no updates in 30 days on my damage demand letter to Sedgwick for a Best Buy delivery of a fridge. Damage done to two tiles in kitchen floor. Claim filed with Sedgwick same day, and pictures, delivery company admittance of damage, and estimate accepted by Sedgwick. Claim number can be given if you request it. I need resolution to fix these floors. There are safety issues. FYI:
1 2/14/22 call
#2 2/15/22 call
#3 2/16/22 email
#4 2/25/22 email
#5 3/7/22 email
#6 3/15/22 email
#7 3/18 phone call
Posts: 1,852
Topics: 92
Kudos: 299
Solutions: 99
Registered: ‎11-23-2018

Re: Request BB Customer Service Intervention

Hello, Hoarepwest1, and welcome to our online community!


Thanks for reaching out to us through our forum for support. I hate to hear about the damage to your home during the delivery of a fridge. I know I'd be concerned if my kitchen floor was damaged and I haven't heard back on a claim. I'd like the chance to follow up on this and assist.


I will be sending you a private message shortly following up on this situation. Please check your inbox for my message, which can be accessed by clicking on the orange envelope in the upper right-hand corner of your screen. If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.


Happy to help,


Allison|Social Media Specialist | Best Buy® Corporate
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