Delivery & Installation

[JMarz]

I ordered a TV that was in stock almost a month ago, delivery date came around several days later, got a message that I had to reschedule because it was now out of stock. Rescheduled.
Day of delivery I got a call from the guy picking it up, saying that the store didn’t have it, wasn’t actually contacted for another few hours telling me that I would have to reschedule again. Tried to use customer support to very little effect, went to the store to ask them about it.
That’s when the employee there (THANKFULLY) informed me that this happens A LOT, and that I would be best off just cancelling the order and going somewhere that actually has the item in stock, because Best Buy will just keep doing this for months if they feel like it at which point it will be even harder to cancel the order. So, I’d really like to know why you are treating you customers this way?

[Kayla-BBY Social Media Specialist]

Hello, JMarz,

Thanks for taking the time to reach out about your TV order. It's never fun to experience a delivery delay, but that is especially true when the product is a big investment, like a TV. Best Buy is working hard to fulfill all orders as quickly as possible, but sometimes there can be a circumstance beyond our control that causes delay.

Generally speaking, if a product is unavailable for delivery due to none being in stock, typically I would recommend either rescheduling for a later date or reselecting an alternative unit with immediate availability. From what you describe, it sounds like you may have already cancelled your order due to delays. With that said, if you're still in need of assistance, I'll be glad to take a closer look at your particular situation to see what options may be available going forward. To get started, please send a private message with your full name, phone number, email address, and order number. If you're logged into the forum from a PC, you should see a blue "Private Message" option next to my signature below this post. 

Thanks,