06-18-2019 08:03 PM
This has by far been the worst Best Buy experience. I have called Best Buy 6 different times today with on and off wait times averaging over 50 minutes only to be misdirected or connected to the wrong department. I am currently on hold again currently up to 53 minutes and counting. I explained the issue and the rep placed me on hold over 30 minutes ago.Issue: I scheduled a tv installation on 6/8 for 6/17. When the techs arrived they advised they could not install the tv since I did not have a kit. They only delivered the tv and I advised him to cancel the installation. He did not do that and instead rescheduled the service. I just want to be reimbursed but yet again I am placed back into the incoming call que for the 7th time. My request to speak to a representative have gone unanswered.
06-24-2019 02:43 PM
Thank you for reaching out to us. I can understand your frustrations with this, and would be happy to help you out if you are still needing assistance. I just need some information from you in order to further assist. Would you mind sending us a private message with the name, phone number, and email address that is associated with the order?
06-26-2019 02:53 PM