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New Member
Posts: 2
Registered: ‎06-18-2019

Reimbursement for failed installation

This has by far been the worst Best Buy experience. I have called Best Buy 6 different times today with on and off wait times averaging over 50 minutes only to be misdirected or connected to the wrong department. I am currently on hold again currently up to 53 minutes and counting. I explained the issue and the rep placed me on hold over 30 minutes ago.Issue: I scheduled a tv installation on 6/8 for 6/17. When the techs arrived they advised they could not install the tv since I did not have a kit. They only delivered the tv and I advised him to cancel the installation. He did not do that and instead rescheduled the service. I just want to be reimbursed but yet again I am placed back into the incoming call que for the 7th time. My request to speak to a representative have gone unanswered.

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Registered: ‎11-12-2018

Re: Reimbursement for failed installation

Hello,

 

Thank you for reaching out to us. I can understand your frustrations with this, and would be happy to help you out if you are still needing assistance. I just need some information from you in order to further assist. Would you mind sending us a private message with the name, phone number, and email address that is associated with the order?

 

^Alexis

Alexis|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎06-18-2019

Re: Reimbursement for failed installation

I sent a private message with the requested information and still awaiting a response. Since I posted this Best Buy has rescheduled the exact same install 3 more times. I keep saying cancel it yet they sent someone out anyway. Side note.... it was not even the address I requested.