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New Member
Posts: 3
Registered: ‎11-18-2021

Refused refund for item never delivered

In August I ordered a refrigerator, water hose, washer, dryer, and installation and extended warranty for everything.

On September 11th the items were delivered. The fridge didn't fit, so the delivery team kept it and the water line and took it with them. They refused to install the dryer because they "couldn't verify where the exhaust hose went." It clearly went outside. They installed the washer in a manner that the door would not open due to it hitting a wall.

I installed the washer and dryer correctly. Unfortunately, I have not received refunds for ANY of the items in question: the fridge, water line, warranty for the fridge, or the washer and dryer install. It have been more than 2 months. I have called and emailed dozens of times. I have contacted my credit card company about disputing the charges, but Best Buy has found me every step of the way.

I am owed more than $2000 and somehow Best Buy refuses to refund me. I never received these items!!!

I am at my wits end. Their support team is not helpful. Any suggestions?
Posts: 2,577
Topics: 107
Kudos: 95
Solutions: 123
Registered: ‎10-19-2017

Re: Refused refund for item never delivered

Hello, mgmertz,

 

Thank you for taking the time to share this experience with us here on the Best Buy forum. I totally understand wanting to know what's happening. What you describe is far from the experience we would want for any customers, so I'd love to look into this situation further to see what may be possible to assist going forward. 

 

To make sure I'm on the same page, it sounds like you are no longer needing the fridge from the original order and prefer cancelling that entire portion of your order for refund. Is that a correct understanding? Either way, for me to review this in greater detail, I will need some additional information from you. Please send me a private message with your full name, phone number, and email address. If you have your original order number that would also be helpful. If you're logged into the forum from PC, you should see the private message option next to my signature below this post. 

 

Thanks,

Kayla|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎11-18-2021

Re: Refused refund for item never delivered

[ Edited ]

I don't have the fridge. I never had the fridge. I want a refund for the fridge, the water line, the warranty for the fridge, and the install of the washer and dryer. It is more than $2000. Order {removed per forum guidelines}

Posts: 2,577
Topics: 107
Kudos: 95
Solutions: 123
Registered: ‎10-19-2017

Re: Refused refund for item never delivered

Hi, mgmertz,

 

To allow me to look into this further, please send me a private message with confirmation of your full name, phone number, and email address. Please do not post your private information publicly as this forum is viewable by anyone. To protect your private information, please send the requested details through a private message. If you cannot see the private message option next to my signature below this post, please select my username (Kayla-BBY) to the left of this post to go to my "About" page. From there, you should be able to send me a private message with the option listed under the "Contact Me" section.

 

Thanks,

Kayla|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!