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New Member
Posts: 1
Registered: ‎01-02-2021

Refund# {removed per forum guidelines}

[ Edited ]

We ordered a new refrigerator, microwave and stove back in November.  When the delivery was made, both the microwave and refrigerator were damaged.  I was told to call customer service to get a new delivery date for a replacement refridgerator and microwave.  The microwave is finally being delivered today, January 2.  The representative I spoke to offered $640 in Best Buy gift cards as payment to keep the damage in the refridgerator.  We accepted this as settlement since it is a ding in the refrigerator that we could live with.  


It is now January and after several calls, hours on the phone and empty promises, we have yet to receive any gift cards. I do not want to spend any more time on trying to get settlement for this issue.  How can this be resolved?  


Can anyone help??? This has dragged on way too long,


Thank you,

Denise {removed per forum guidelines}

Posts: 354
Topics: 10
Kudos: 72
Solutions: 5
Registered: ‎02-08-2019

Re: Refund# {removed per forum guidelines}

Hi there, DenisePeise!

Thank you for joining out community here on the Best Buy Forums. Getting new appliances should be exciting, and I am sorry to hear that yours did not arrive in the condition that you expected. I am happy to look into this further. To start, can you please send a private message with your full name, phone number, and email address? You should be able to do this by clicking the blue button beneath my signature. 




Jenni|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 1
Registered: ‎01-06-2021

Re: Refund# {removed per forum guidelines}

[ Edited ]

I have not received resolution. I am unable to send a private message. The system will not let me. How do I get this issue resolved? This has been dragging on for 2 months.
{removed per forum guidelines}

Posts: 1,048
Topics: 57
Kudos: 136
Solutions: 61
Registered: ‎07-23-2018

Re: Refund# {removed per forum guidelines}

Hello, DenisePeise1,


As Jenni mentioned, we would love the opportunity to investigate this for you. For your security, please refrain from posting any of your personal information here, as that will be visible to anyone that views our public page. So you’re aware, I’ve removed your email address from this post.


If you’re still unable to send a Private Message, I would encourage you to clear your browser’s cache and cookies. Once done, logging back in to your forum profile should resolve the error. In the unlikely event that does not take care of the problem, please let me know!



Sarah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!