Delivery & Installation

[avifromGF]

Dear Best Buy Customer Service,

I need help.

I had purchased a Gas Range online at BestBuy.com on 05/30/21. It was scheduled for delivery and  installation on 06/09/21.  It would not fit in my kitchen and the BestBuy team could not install it in my kitchen and took it back. They have confirmed that they returned it to the BestBuy warehouse on 06/12/21.

SInce then, I have been calling repeatedly for a refund of the purchase but to no avail. 

Can you please help me? My details are as follows:

Name: AVICHAL {removed per forum guidelines}{removed per forum guidelines}

Order No. {removed per forum guidelines}

Thanks.

[Jenni-BBY Retired: Social Media Specialist]

Hello, Avichal!

Thanks for joining our community here on the Best Buy Forums. As someone who keeps close track of my finances, I can understand wanted to ensure that a refund is processed as it should. I am happy to look into this further!

To start, please send a private message with your full name, phone number, and email address, along with the order number (if you have it). You should be able to do this by clicking the blue button near my signature. 

Best,

[avifromGF]

Dear Jenni,

  Any updates on my request for a refund?

Thanks.

[Jenni-BBY Retired: Social Media Specialist]

Hello, Avichal!

I will be sending you an update via private message shortly.

Best, 

[avifromGF]

Hello Jenny,

  I have'nt received any additional information or updates on my refund status from BestBuy.

AvifromGF.

[Jenni-BBY Retired: Social Media Specialist]

Hi there, avifromGF!

You should have received an update from me via private message on Monday. If you did not receive this, please feel free to send me another private message, and I will be happy to reshare the update with you there.

Best,

[avifromGF]

Hello Jenni,

  Are we still on track to process my refund on July 24th?

 Thanks, AvifromGF.

[Jenni-BBY Retired: Social Media Specialist]

Hi there!
 

There are no new updates since we last spoke via private message. Any further updates around this should be sent to you via email as the occur. 

Best,

[avifromGF]

Dear Jenny,

  A refund of $702.76 was issues to me yesterday which covers the:

 (a) Gas Range and the

 (b) Gar Range Installation Kit.

 Thanks you for the above. But I am still missing a refund for:

  (c) Haul Away  $30.

Can you please help me with the "Haul Away" refund as well?

I truly appreciate all your help so far!

Best, AvifromGF.

[Jenni-BBY Retired: Social Media Specialist]

Hey there!

I see that you have also sent a private message. Let's go ahead and continue to communicate there so that all needed information is in one place. 

Best,