Delivery & Installation

[Agaffney]

My refrigerator was not delivered when it was supposed to be and they told me I have to wait 48 hours to re schedule the delivery. It has now been a week and I am getting no where. I have called everyday since to be told that they have contacted the warehouse and they should have got back to me by now. It seems like it is never going to be taken out of “in transit” and I’m never gonna be able to reschedule it. I am getting no answers from anyone at Best Buy just that they put in a ticket and I have to wait. Even the store said they have no control, it has been two weeks since I bought it! Anybody else have this issue before?

[Natalie-BBY Retired: Social Media Specialist]

Hello, Agaffney.

Thank you for reaching out to us. Choosing new appliances can be an investment in your home, and I’m sad to hear that things have not gone as expected. We strive to provide the best service possible, and I’d be happy to take a deeper look into the situation and review what happened. To get started, can you please send me a private message with your full name, email address, and phone number? You can send me a private message by logging into the forum and clicking on the blue button across from my signature on this post.

Best,