Delivery & Installation

[Hammadmax1]

Customer service,

I have purchased my service on Nov 30, 2021. And still I have received installation service. Therefore, again I have visited Skokie location Best Buy on Feb 21, 2022. I did talk to Martin Regarding Refrigerator and Microwave installation because Travis {removed per forum guidelines} was not there previous Travis was the sales person who ordered for this purchased. Martin told me everything will be fix this time. And he informed me that microwave that you return to us that we didn’t receive. So he will work on it and will find out what happened. He told me after looking a picture of Microwave framing that you need to buy a different microwave so it will fix on that frame. And also he said that you need to pay for this microwave until we received your first purchased microwave in store and then we can process your return afterwords. So I have paid the amount for new microwave. And I have received microwave at home. But didn’t receive first purchased microwave amount return yet. Today service installation person supposed to come between 8:00 am to 12:00 pm but no one showed up. I did talk to Martin over the phone and ask him why no one came. He also don’t have answer for this. And he said that he will call me back. I am very frustrated with Best Buy Skokie service. Repeatedly it happens. Please let me know what to do on this situation. Do you guys have any complaints center where I will register my complaint on this repeated service inconvenience to customer?

[Jack-BBY Social Media Specialist]

Hi, Hammadmax1,

Thank you for connecting with us here on our forums. Having your new appliances delivered and installed should be an exciting experience, but that doesn’t look to be the case here. We strive to meet all of our order timeframes, so I do understand looking for some additional support here.

I would be happy to take a closer look into this and document your experience here on our Corporate Campus for internal review. To do so, please send us a private message with your full name, phone number, email and order number.

[Hammadmax1]

Please let me know what is your private contact. So I will give my information to you.

[Quinton-BBY Retired: Social Media Specialist]

Hi there, Hammadmax1,

You should see the option to send a private message using the button located in the signature of messages from our Moderators.

Regards,