07-31-2021 10:10 PM
08-01-2021 03:13 PM
Thank you for visiting our online community, although I wish your first post had been related to a positive experience. A new refrigerator is something to look forward to, and we appreciate that your mother chose Best Buy for this investment. Our Geek Squad Agents and Geek Squad Authorized Service Providers should always be conducting themselves in a professional manner, so I am sorry to hear about how the interaction went. If one of my parents were in this situation, I would certainly want to be sure the matter was properly addressed, so I understand why you would want to do the same.
When major appliances are being installed, there may be some factors that could prevent the team from completing the service. If there had been a leak, it is likely the team would not have been permitted to proceed. That said, this should have been politely explained, so the proper steps could be taken to remedy the problem.
I would like to learn more about this, as well as offer any support I’m able. For security purposes, I would need to speak directly with the original purchaser. If you purchased the refrigerator, please send a Private Message, so I can complete the required verification process. If your mother was the original purchaser, please ask her to send a Private Message, from her personal Best Buy Forums account. Going forward, I will do all I can to help.