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Posts: 1
Registered: ‎08-06-2020

Refrigerator Damaged in Transit

I recently purchased a Frigidaire refrigerator from Best Buy. It was delivered to my house. After it had been unpacked, I noticed that the front had a dent and the corner of the refrigerator is very dented as if the package had been dropped on the corner. As the delivery was left on my porch, there was no way to refuse the delivery; though the damage would have been difficult to spot without unpackaging the whole refrigerator.


I would like to know what my options are for purchasing a new-conditioned item and receiving a damaged one from Best Buy. It's not feasible to bring the item to the store for an exchange due to lack of transportation options.

Posts: 1,612
Topics: 77
Kudos: 266
Solutions: 74
Registered: ‎11-23-2018

Re: Refrigerator Damaged in Transit

Hello, jlee88, and welcome to our online community!


Thank you for reaching out to us for support. I hate to hear about your damaged refrigerator, as I'm sure you were excited to unpack your new purchase and enjoy a brand new appliance. We never want our customers to receive a damaged item, and I'd like the chance to assist now.


Have you tried contacting our Geek Squad Client Care team at (800) 304-1259? They would be equipped to look into your purchase and offer possible options moving forward.


All the best,


Allison|Social Media Specialist | Best Buy® Corporate
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