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Posts: 1
Registered: ‎07-13-2020

Recent Order - Missing or Wrong Items

I ordered online - pick up in store.  Received message my order ready for pickup.  Got to store, no sign of order.  Told me was picked up..  Waiting 20 minutes to find the items in the store - great during COVID-19


I would think this was a one off issue.  One week later, orderd a dishwasher and hoses.  Could not be delivered together - ok they were ordered 5 minutes apart - but it seemed like a waste of gas to deliver the hoses first and not with the dishwasher.   Upon delivering the hoses, they tried to deliver a RANGE.   Not a dishwasher - but a range.  I was not there - but it caused much confusion to my family.  After sending various email receipts - they left the hose.


Any chance tomorrow I will get a dishwasher.  Perhaps a refrigerator ? Or washer/dryer.  I am sure this will be amusing.

Next time perhaps I should just keep with they deliver. 

Posts: 5,177
Topics: 55
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Registered: ‎11-29-2016

Re: Recent Order - Missing or Wrong Items

Good afternoon, dmperone,


Welcome to our forums, and thank you for sharing your experience with us.  It sounds like there have been a few issues with your recent orders with us that haven’t gone as smoothly as we would hope, and I apologize for the frustration these issues have caused.  While I can’t undo the disppoitnment of your recent Curbside Pickup order experience, I’d like to make sure your concerns with your appliance order are addressed.


If you’ve not yet received the dishwasher you’ve ordered, I recommend connecting with our Geek Squad Client Care team to look into this order further, and offer the assistance you’re looking for.  This team is designed specifically to address any concerns that may arise with an appliance delivery or installation service, and can be reached through their direct line at (800) 304-1259. Calls are accepted between the hours of 8 a.m. – 11 p.m. CT, seven days a week.


Thank you for posting,

SeanM|Social Media Specialist | Best Buy® Corporate
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