Delivery & Installation

[cgil34]

We ordered a new electric range and when we completed our order the receipt gave us a delivery day and window. We never heard prior to the day confirming this date/time. Now that the day has arrived we received a text to schedule delivery that we were told was already scheduled. If the range was out of stock or delivery was delayed that would’ve been fine if we were told up front. The fact that the receipt and check out process scheduled a day for us that was obviously fake is absolutely ridiculous. We have tried calling support but it is closed each time we call. What is the best way to have Best Buy fix this issue?

[Rich-BBY Retired: Social Media Specialist]

Hello, cgil34, and welcome to our online community!

Thank you for posting on our forums regarding your experience.  Having a negative experience while shopping for a new appliance is not ideal. I can understand wanting this addressed. I'd like the chance to follow up on this and assist. To ensure we investigate all our available options to assist you. I will need to verify some information, could you please send me a private message that includes your:

Full name

Email address

Phone number

Customer Service Pin (located bottom of receipt) or Order Number

I'll keep an eye out for your message.

Best,