02-13-2021 07:37 AM
I contacted your customer service because I had a delivery setup for 2/16 and even have an email comfirmimng it. I was sent an email saying I need to setup a delivery so when I click on it, it wont let me select that date. I called customer service and after about 210 minuets I had to ask for a supervisor because based on the delivery date at time of order and email comfirming that date we scheduled the cabinet maker to come that date. He will need the range there to install the cabinets. I was told that a supervisor was requested but she was with someone and it would be a few minuets. after what seemed a long time she came back and said the supervisor decided to go to a meeting and wanted to know if I wanted another supervisor or to waite. I told her I would wait. over an hour later the supervisor answers the phone and made it very clear she was not delivering my range next week and did I need anything else because she had work to go do. That just blew my mind. The onlty reason I am going to take delivery of this $3000 special ordeer range is because I caint wait for one to come from elsewhwere. I will be calling today to cancle the expensive dishwasher because I can get by without it being there. This person told me her name is Debra and I dont know how long she has been in customer service but you can believe me when I say that if one of my employees eve say anything close to what she told me they would not be in customer service. We went thru 21 hurricains 5 months ago and are trying to get the house back together so we can move back in inplace of livivng n a camper in the front yard but thats my problem not yours. Your problem is this laddies attitude and not helpiing customers. I will be more than happy to provide you with my order number and a picture of the time stamp on the phone with your number displayed as well as the email showing the phone number for your customer service if you would like. rescheduling the cabinet maker is costing me a lot of money and making me regret going to Best Buy.
02-18-2021 02:36 PM
Good afternoon, J_LaFleur,
Welcome to our community forums. I appreciate you reaching out to us and letting us know about your experience with this delivery and installation. I'm sure you're very eager to get back in your home as normal and if I were in your shoes I would want this completed as quickly as possible. I'd be glad to see how I may be able to help you get this back on track.
Were you provided any information as to why these appointments were not available? Based on your post, it sounds like these may not be available in our inventory at this time. I'd like to take a closer look at this order as well as document your experience with this phone agent here at our Corporate Campus.
I will need a few more details to begin this process. Can you please send me a private message that includes your:
You can send me a private message by clicking on the blue button at the bottom of this post. I look forward to hearing back from you.