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New Member
Posts: 2
Registered: ‎09-13-2021

Re: Thermador Delivery Delays!!!!

Exact same problem after close to 18k spend on Thermador products, we can't finish project due to Best Buy messing up delivery dates 4 times in a row. Now our kitchen project is stuck after 3.5 months.

Posts: 759
Topics: 42
Kudos: 44
Solutions: 30
Registered: ‎07-23-2018

Re: Thermador Delivery Delays!!!!

Hi there, basuavi12.

 

I hope your day is off to a nice start, and I’d like to thank you for connecting with our team. It sounds like you’re in the midst of quite a project, and I understand the importance of keeping a strict timeline. If your new appliances have not arrived, it stands to reason you would be seeking support. I’d like to learn more about what you’ve experienced, in effort to determine if I may have any resources available to assist.

 

Your Private Message has been received. I’ll be replying there, as I will first need to complete the required verification process. I look forward to working with you.

 

Best,

Sarah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎09-13-2021

Re: Thermador Delivery Delays!!!!

[ Edited ]

{removed per forum guidelines} order number. 4 times delivery dates changed just before the delivery for the cooktop. Now we are paying extra for the contractor and the countertop company. We have kids and our old mother at home. Can't do without the cooktop. The post sales process is lacking in transparency and services. We are in big trouble now!!

Posts: 759
Topics: 42
Kudos: 44
Solutions: 30
Registered: ‎07-23-2018

Re: Thermador Delivery Delays!!!!

Hello again.

 

I understand this is urgent matter. For your security, I have removed the order number from this post, as that can be linked to your personal information. I’ll be replying to your Private Message, so please keep an eye out for my response.

 

Sincerely,

Sarah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!