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New Member
Posts: 2
Registered: ‎04-30-2021

Re: Thermador Appliance Delivery Delay!!!!

I am curious if you have received your appliances yet?  Currently experiencing Thermador delay myself and wondering how to set my expectations.

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Posts: 2,487
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Registered: ‎10-19-2017

Re: Thermador Appliance Delivery Delay!!!!

Hello, kenodealer,

 

Thank you for taking the time to reach out about your Thermador appliance purchase. It cannot be overstated that appliances are an immensely important investment, so I totally hear why you would want to speak about expectations on fulfillment of your order.

 

I'd love to investigate the specifics of your order and situation to see what insight I can provide. To allow me to get started, please send confirmation of your full name, phone number, email address, and order number. To keep your information secure, be sure to use the forum "Private Message" option. If you're logged into the forum from a PC, you'll see a blue "Private Message" button next to my signature below this post. I look forward to hearing back!

 

Thanks,

Kayla|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 5
Registered: ‎01-25-2021

Re: Thermador Appliance Delivery Delay!!!!

Hi Kenodealer,

 

I received my appliances finally on April 30th, just a couple days ago. I can't honestly tell if they showed up because it was time for them to show up or due to escalation that I did. We are happy to have received them but, I am still unhappy about the fact that we've lost almost 6 months of warranty coverage due to these delays Smiley Sad

 

Goodluck and Hope you receive yours soon. 

New Member
Posts: 2
Registered: ‎04-30-2021

Re: Thermador Appliance Delivery Delay!!!!

mmange:

 

Thanks for the information.  Was your "escalation" through this support forum or do you have some other trick worth sharing Smiley Wink

New Member
Posts: 5
Registered: ‎01-25-2021

Re: Thermador Appliance Delivery Delay!!!!

It was on their phone system - I opened a case and this support forum both.
Posts: 22,531
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Registered: ‎10-10-2012

Re: Thermador Appliance Delivery Delay!!!!

This topic has been moved to its own thread under the board Delivery & Installation for further review.