Delivery & Installation

[qresnick]

We are going on (4) months with a claim. We have submitted photos, all requested information and quotes. This is insane. Segwick Insurance claims do not respond. We need get this resolved.

[Trey-BBY Social Media Specialist]

Good Afternoon, qresnick.

Thank you for reaching out on the Best Buy forums. Waiting on an open claim for months is never an ideal situation. I'd love to assist you. Please send me a private message with your full name, phone number, email, and a short description of your experience. This will allow me to assist you and properly investigate your concerns. I hope to hear from you soon.

Kind regards,

[qresnick]

Our Claim number is 4A22058V488-0001. Our claim was FINALLY approved by Sedgwick after 4 months of doing battle. I have never seen this many mentally incompetent people working for one company. The check was sent to the wrong address. The idiots never confirmed address after I signed the payout agreement.

I have reached out to them 3 times over 3 different days and all I received was - crickets!

I really need to get this wrapped up and a check sent to the proper address. This has been mentally draining.

Thanks

Quinn

[AaronG-BBY Social Media Specialist]

Hello, Quinn

Welcome to our forums! I know trying to contact Sedgwick can be difficult sometimes, so I can understand your concern.

I’ll be happy to take a closer look into this matter and offer any additional assistance I can, however, I’m hoping you can provide me with a few pieces of additional information before I’m able to do so.  If you could use the blue “Private Message” button in my signature to send me:

• Your first and last name
• Your phone number
• Your email address
• Your order number

This should be enough for me to begin my research, and hopefully get you the assistance you’re looking for.

Regards,

[robbiehoy]

I filed my claim in June and have not heard back. I keep emailing the customer service email address asking for a status update and no one responds. I'm so frustrated.

[AlbynAnn-BBY Social Media Specialist]

Hi, 

Thank you for reaching out to us here on our Forums page. I understand how important appliances are to our daily lives and can understand how frustrating it can be waiting on a claim to be processed. I'd really like to see if I can help you with this. To begin, if you can please direct message me with your full name, phone number on the order, and your email and I will be happy to come up with a solution for you. 

Best Regards,