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New Member
Posts: 9
Registered: ‎06-26-2021

Re: Refrigerator stuck in transit for a week!

Agaffney,
The “in transit” excuse is a scam. My dishwasher has been in transit for a week. I tracked it to a delivery contractor (First Choice) who says it’s damaged. They won’t deliver it or return to Best Buy so it’s still listed as in transit and Best Buy won’t deliver a new dishwasher or refund my money. This is just a scam to keep your money.
Best Buy Employee
Posts: 2,614
Registered: ‎01-09-2015

Re: Refrigerator stuck in transit for a week!

It's no scam, First Choice needs to take it back to the storeor warehouse they picked it up from.  If it's not back to the store/warehouse it can't be scanned back in, marked damaged, nor a replacement ordered.  That's why it is still "in transit", because the item is not in your home and not back at the store/warehouse.  I'm not sure why First Choice would hold onto it, in my market 3rd party installers are expected to either deliver or return everything same day before the end of day.  

 

Hopefully a moderator can partner with someone to help get to the bottom of this.

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Posts: 354
Topics: 10
Kudos: 72
Solutions: 5
Registered: ‎02-08-2019

Re: Refrigerator stuck in transit for a week!

Hey there, LisaPit!

 

Thanks for reaching out here on the Best Buy Forums. Doing the dishes is my least favorite chore, so I can understand wanting to have your dishwasher arrive ASAP. I am happy to look into this further!

 

To start, please send a private message with your full name, phone number, and email address, along with the order number (if you have it). You should be able to do this by clicking the blue button near my signature. 

 

Best,

Jenni|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 9
Registered: ‎06-26-2021

Re: Refrigerator stuck in transit for a week!

Where do I send this private message?
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New Member
Posts: 9
Registered: ‎06-26-2021

Re: Refrigerator stuck in transit for a week!

Where do I send this private meeasge?
Posts: 354
Topics: 10
Kudos: 72
Solutions: 5
Registered: ‎02-08-2019

Re: Refrigerator stuck in transit for a week!

Good morning!

 

We have received your private message, and I will be responding to you there shortly. 

 

Best,

Jenni|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!