Delivery & Installation

[tonulang]

That department is totally non-responsive. Initial contact regarding claim on 11/15. Provided all info they requested but no contact since 12/3/19. Tried phone, e-mail, contacting supervision etc. No responses what so ever. This is a multi thousand dollar damage claim. Claim Sedgwick #{Removed per forum guidelines}.

Best Buy should square tham away if they continue to use them

[Wesley-BBY Social Media Specialist]

Hello, tonulang.

We want community users to connect through the forums. And while we know empathizing about an unpleasant experience is not the experience we want for any of our customers, we appreciate that you brought light to your situation so that we can assist you.

Please provide us with your full name, phone, and email address privately, so that we can begin. Simply click on the blue ‘Private Message’ button in the signature area below.

Regards,

[KyleR-BBY Senior Social Media Specialist]

Hi, tonulang,

Thanks for reaching back out. I received the private message you sent in, and will be replying shortly.

Sincerely,

[tonulang]

Still have no idea where claim stands. No response from Sedgvick nor Best Buy.

[Fey-BBY Social Media Specialist]

Hello, tonulang,

When you have a moment, please respond to the Private Message that Kyle sent over on Sunday afternoon. If you need any assistance with locating your Private Messages, please let us know.

Best,
 

[tonulang]

Per your request

{Removed per forum guidelines}

[KyleR-BBY Senior Social Media Specialist]

Hi, Tonu,

Thank you again for following up with me.

I sent you a private message a few days ago requesting additional information. You can check that by logging into your account and clicking the orange envelope in the top right corner of the page.

Please send me a reply to that message. Once I have that information I should be able to re-escalate this for you, or move on to some other next steps.

Sincerely, 

[tonulang]

So now what? Where do we go from here? I am giving you requested info and you are deleting it. What am I doing wri=ong in your system >

[KyleR-BBY Senior Social Media Specialist]

Hello, tonulang,

I will shortly be sending you another private message about this so that we can go over the additional details I need. You can check that message by clicking on the orange envelope in the top right corner of the page.

Sincerely,