Delivery & Installation

[shaimiller10]

I have had the same issue, only My claim has been ongoing since Aug 2021. I call and email Sedgwick daily to try and get updates or just speak to someone. After a year I have gotten some communication only for them to stop communicating again. We had Viking appliances installed and there was significant damage done to our new home during the 8 attempts to install. We have had claims adjusters from Sedgwick asses the damage and still they delay the claim. I have had the supervisor of Sedgwick work on this. On Sept 9th I finally got a phone call from the supervisor saying it would be complete and at latest I would have it solved by the following Wednesday. I got no call, and after a week was told they needed additional information. To date 13 months later and being stuck with all the damage to our band new home, no one will take care of this claim. I need help. 

[Caleb-BBY]

Hi shaimiller10,

Welcome to the Best Buy Forums! We appreciate you reaching out to us here regarding this. That said, I'm concerned to hear about all the issues you've been dealing with regarding your damage claim, which I certainly understand would be frustrating. I'd be happy to take a look into the situation and see what we can do to help get this resolved for you. To get started, can you send me a private message that includes your full name, email address, and phone number? You can do so by clicking the blue button to the right of my signature.

Best Regards,

[danigirl72]

Legit dealing with a similar situation. Deliveries ppl damaged a pipe which caused flooding. Investigator brought them back one said they didn’t touch the fridge other said ya we did they fought in Spanish and then left with no word got a verified letter with falsified info on it that I have proof that shows it’s fake. And they’re lying. Letter says not responsible and claims dropped if I have more info reach out no contact info listed. So call and email them and legit no response. Even on here and though best buy claims email no response. It’s legit horrible