04-07-2022 02:17 PM
Got a confirmation to have a T.V. mounted on a wall. Given a 7;00 A.M. to 1M window. No one calls no one shows. Call number on E-mail confirmation. Person tells me she will connect me to the third party vendor. Wait 10 minutes no reply. Call back number on the confirmation e-mail person connects me to text support. I explain situation and I am told that the installer has 24 hours to complete the order. I ask then why do they give a window. No reply. I said I can't cancel another day to wait for installation. No reply. I said I want to cancel the instillation said they would get back to me. No call.
They have the money for the instillation but I seem to be unable to get a refund. I will not be a repeat customer.
04-07-2022 02:39 PM
Thanks for our forums. This community has staff and member that are helpful and friendly.
It's never ideal to not having your appointment missed. I'd be happy to take a closer look. Please feel free to send me a private message with your full name, phone number, email address, and your order number.
Social Media Specialist
Best Buy Corporate