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Registered: ‎09-08-2020

Re: Multiple delivery delays, outside of stated delivery windows, bad customer service

I had the same problem as well.

 

  • Delivery window 12 pm - 6 pm.
  • At 4 pm I got a call asking for my gatecode, even though I provided it in the special instructions.
  • No call from delivery driver by 6 pm.
  • I call support who tell me to wait until 8 pm.
  • No delivery by 8 pm, automated message says my TV is still out for delivery and should arrive by 10 pm.
  • Recieve email around 10:30 pm telling me to reschedule the delivery for another date.
  • Earliest available time was 4 days later with the same 6 hour window.
  • Support said I could get compensation for my experience after I received my item.
  • Finally received my delivery by 3 pm on the second scheduled delivery date.
  • Never got a follow-up from support.
  • Contacted them today and they basically told me they could only compesate me if they missed the second delivery.

The end result is that no compensation was given for wasting my day and greatly inconveniencing me. I'll never be using Best Buy for any of my purchases and will never recommend them to anyone.

Posts: 1,594
Topics: 77
Kudos: 264
Solutions: 74
Registered: ‎11-23-2018

Re: Multiple delivery delays, outside of stated delivery windows, bad customer service

Hi, BadDelivery, and welcome to our online community!

 

Thank you for reaching out to us on our forum for support. While I'm glad to hear you eventually received your TV, I wish this process would have been seamless and stress-free for you. I can imagine how inconveniencing this experience must have been, and I'd like the chance to look into this further now.


To start, please send me your full name, email, phone number, and order number. You can find the blue option to message me to the right of my name below.

 

All the best,

 

 

Allison|Social Media Specialist | Best Buy® Corporate
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