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New Member
Posts: 2
Registered: ‎01-21-2019
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Re: Installation issues and "system" inflexibility

Absolutely frustrated with Best Buy rescheduling my appliance installation, failing to notify me of that fact and then saying it will be just one more week. This is the second time for the same issue, horrible customer service.

Posts: 2,647
Topics: 29
Kudos: 221
Solutions: 144
Registered: ‎08-21-2017

Re: Installation issues and "system" inflexibility

Hello PaulPolanski,

 

Thank you for joining our community forum and taking the time to let us know about your appliance order. I know how difficult it can be to set time aside for an appointment so I can understand your frustration to find out this was rescheduled. I'd be happy to take a deeper look in to this to see how we can best assist you. Can you please send me a private message with a bit more information? I'll need to verify your:

 

Full name

Email address

Phone number

Order number

 

To send a private message please click the button at the bottom of my post. I look forward to hearing back from you.

 

Regards,

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎01-21-2019

Re: Installation issues and "system" inflexibility

This issue is resolved - thanks BUT the newly installed by bestbuy dishwasher flooded my kitchen, I have called BBY 4 times and have no resolution. 

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Social Media Specialist
Posts: 54
Registered: ‎11-12-2018

Re: Installation issues and "system" inflexibility

Hello Paul,

 

That's something we take very seriously and I want to get that resolved for you as soon as possible. Can you please send me a private message using the link in my signature below, and confirm your full name, phone number, and email address? Also, please include any details about potential damages caused by the flood. 

 

Sincerely, 

Natalie|Social Media Specialist | Best Buy® Corporate
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