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New Member
Posts: 2
Registered: ‎03-25-2019

Re: How to file a formal complaint?

I'm in a similar boat.  Had a fridge order delayed (their fault) and have been trying to get a hold of someone for weeks for a credit for spoiled food.  Everyone I talk to makes promises on the phone but there is no follow through.  I too would like to make a formal complaint. 

Best of luck with your dishwasher.

Posts: 6,654
Topics: 124
Kudos: 425
Solutions: 303
Registered: ‎11-30-2015

Re: How to file a formal complaint?

Good Afternoon, JenniferGelato,

 

Welcome to our community! I apologize for our tardy response. Being without a refrigerator and seeing some of your food go to waste can be upsetting. I appreciate the time you’ve taken to post to our community with your concerns.

 

Can you please share if you had a Geek Squad Protection Plan on your old refrigerator and the new was it’s replacement? Or was this a different kind of issue? You’re welcome to review the terms of a Geek Squad Protection Plan here this was food spoilage claim associated with your policy. I can see that we did start to partner with you privately regarding this matter, too. I’d be happy to continue discuss what options may be available if you’re still seeking assistance with this matter.

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎03-25-2019

Re: How to file a formal complaint?

I haven't seen any other replies, so not sure what other resolution your refering to.

This was a new fridge.The issue has not been resolved but I've wasted enough time on it.  Please note my concerns and escalate them.  You should be able to find the details of my order with information given.

Posts: 6,654
Topics: 124
Kudos: 425
Solutions: 303
Registered: ‎11-30-2015

Re: How to file a formal complaint?

Hi, JenniferGelato,

 

I’d be happy to review your concerns further, however, I can’t make any promises on a particular outcome. All of us with a -BBY after our names do work out of our Best Buy Corporate Campus in Richfield, Minnesota and that information can be found here.

 

Can you please send me a private message with your full name, phone number, email address, and the order number in question? After I’ve verified you via our Privacy Policy, I’d be able to do some more digging into your concerns and experience so far to see how I might be able assist you further.

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!