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Posts: 1
Registered: ‎09-15-2021

Re: Horrible customer service

[ Edited ]

Good Morning,

I know this is going to fall on deaf ears. But my recent experience with Best Buy has been horrific. And no, I am not one of those chronic complainers. I purchased a Hydro rower from Best Buy. {removed per forum guidelines}.

The rower was supposed to be delivered last week on Thursday (9/9/2021) between 7AM and 1PM. We took the day off from work and they never came. We got a phone call stating they weren't coming at 1:45PM.  They stated they would be there the next day (9-10-2021), Friday, again between 7AM and 1PM. Again took the day off. They didn't show up until after 4PM!! 

They set up the tower and there was no mat that was supposed to go underneath the rower. I then contacted Best Buy and spent the next 2 hours and 50 minutes on a Friday night on the phone. Bounced from Dept. to Dept. Finally got a manager who assured me that I was going to get my mat for the rower and was going to credit my account $150 for my troubles. As of this date I have received neither. This is absolutely ridiculous. Is business that good that a long time customer can be treated like this?? No one I spoke with seemed to care. I will never purchase another thing from Best Buy! I am going to file a complaint with the Better Business Bureau. I know that no one cares based on how I was treated. It amazes me that even after I was promised by the manager that I would receive the mat for our rower and a credit to the account I have not received either. My plan is that if I don't receive the mat shortly I am returning the rower. I am going to contact Hydro and let them know that they should stop doing business with Best Buy. I dont expect to hear from anyone but I will give my contact info anyway!!!!

Peter {removed per forum guidelines}


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Registered: ‎08-21-2017

Re: Horrible customer service

Good afternoon, trooperpk,


Welcome to our community forums and thank you for taking the time to let us know about your experience with this delivery. I know it's not easy to set time aside for a delivery so I can understand your frustration to have this delayed several times. We strive to make every delivery and installation as smooth as possible do I'm disappointed to hear that this hasn't been your experience so far. 


Using the information associated with your forum account, I see that you have been working with one of our Executive Support Specialists. Please continue to work with them towards a resolution. 


Please let us know if we can assist you with any other matters in the future!

AndrewB|Social Media Specialist | Best Buy® Corporate
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