01-30-2019 11:43 AM
The same thing has now happened to me for a radio I purchased on November 25, 2018!
Best Buy's customer service reps that you contact via telephone are of no help at all.
Praying that someone can give me a direction to go to get proper support to resolve this matter.
01-30-2019 12:44 PM
Welcome to our support forums. A good freebie will often convince me to make a purchase if I'm ever on the fence, so I'm sorry to hear that you've been unable to take advantage of the free installation you should've qualified for as a part of our Cyber Monday sale. I see you've sent me a private message about your order with more information, so I'll be replying to that message in a moment with some next steps. Once received, you can read my message by signing into the forum and selecting the orange envelope at the top of the page.
Thanks for posting,