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Posts: 9
Registered: ‎07-18-2022

Re: Formal Complaint

Oh my gosh!  We just had the EXACT same scenario!  It's a total scam!!  We set up delivery and were given a window (when it was not delivered the first time!) - then we were notified it would be delivered in five minutes, then, somehow in the five minutes between when it was about to be delivered, the truck broke down.  Took me HOURS on the phone to discover that the range was never on that truck.  I also got told that we would be receiving compensation via a check in the mail, for our inconvenience - this was a month ago.  No compensation.  As of now, no appliances either.  Unbelievably, today, a SECOND truck has broken down.  I too will be filing a complaint.  Unacceptable.

Posts: 76
Topics: 1
Kudos: 16
Solutions: 6
Registered: ‎01-17-2020

Re: Formal Complaint

Hello, JCSJGS,


I appreciate  you taking the time to contact our team on the Online Community Forums.


Getting new appliances should be an exciting process, yet I can see how this has been less than ideal. I'd love to learn more about your situation and see how we may be of help.


Please send us a private message with your full name, phone number and email. If you have the order number handy, please send that via private message, too.


Chat soon,

Blue|Social Media Specialist | Best Buy® Corporate
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