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Posts: 1
Registered: ‎09-26-2021

Re: Formal Complaint - "Customer Service"

Some things don't change!! I was hung up on 3 times and apparently just cancelling an appointment without notifying the customer is OK in their eyes. So now I get to take another day off work in hopes that they show up. RIDICULOUS!! Never again.
Posts: 413
Topics: 15
Kudos: 58
Solutions: 17
Registered: ‎02-08-2019

Re: Formal Complaint - "Customer Service"

Hello, kahefner19.

Thanks for registering to our Community Forums. Welcome! We hope you’ll find a wealth of knowledge and enjoy the conversations.

We noticed that you’ve mentioned about the difficulty you’ve experienced with waiting for an appointment. That being said, this is not the type of experience we want for you. If  this hasn’t yet been resolved for you, we’d like to look into this for you.

Would you share your full name, phone and email privately using the blue ‘Private Message’ button near my signature so we can research this, please?

Wesley|Social Media Specialist | Best Buy® Corporate
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