11-10-2020 01:39 PM
Holy cow! I am having a similar experience. This is the WORST customer service I have ever received from any company. Ever. I will never, ever, ever, ever shop at Best Buy for anything that needs to be delivered again. I actually don't quite understand Best Buy exists in the modern world.
I had a dishwasher installed a month ago. It never worked. The delivery guys never tested it because they were incompetent. When we called to report this the woman fielding our call was extremely condescending to my wife after hours of waiting on the phone. OVER A WEEK LATER someone came out to our house (same incompetent subcontractor that did the install) and confirmed that it was a bad unit and it would need to be replaced. We didn't hear back from Best Buy.
I spent hours trying to call them over the next few weeks but had to hang out because I rarely have 2.5 hours I can devote to waiting in line to deal with a convoluded system of referrals and other lines BECAUSE MY DISHWASHER THEY SENT ME NEVER WORKED IN THE FIRSTPLACE. I finally had a few hours to devote to the fetid hellscape that is Best Buy Customer Support.That is when the real fun began.
I called and got on the line Lady #1 I talked to took all of my information after a lengthy call. She put me on hold to talk to her supervisor. I was disconnected.
I I CALLED AGAIN got on the line with Man#1. I expressed my concern that he would not be able to help me because of my request and that I should just be transferred to the supervisor and he started LAUGHING AT ME. I wasn't stoked about that. I let him know. He hung up on me.
I CALLED AGAIN and got on the line with Lady #2. I expressed a similar concern as before and explained the situation. It was impossible to understand this lady whose kids were screaming in the backround, had a faulty mic, and had other communication barriers.
on my FOURTH CALL OF THE DAY Lady #1 finally called me back so I took that call and dropped the previous one because I could at least understand her. She transferred me to "SPECIAL FORCES" (hilariously inappropriately named). I waited for an hour and half before I got on the line with these apparently elite individuals.
On my FIFTH CALL OF THE DAY after my long wait I was running into a meeting I had to attend for work. God could only have known that this process would take me 4 hours after already spending countless hours of my life talking to these folks. SPECIAL FORCES GUY began asking for information and I politely asked him how much time he thought this would take because I had a meeting and would like a direct number to call for after that meeting given I had waited in line already. At least thats what I was trying to explain but SPECIAL FORCES GUY kept interupting me. I politely asked him if this call was being recorded because I was dumbfounded how rude he was being. He said I was being abusive (ridiculously innaccurate characterization of that conversation) and he hung up on me AFTER 1.5 hours of waiting.
I am on the line with my SIXTH PERSON of the day and writing this to pass the time that is being wasted. He is actually transferring me to the SEVENTH PERSON of the day and looking at about 5 hours of my day so far. Just to r
return something I bought from best buy that never worked.
Best Buy, you are officially my least favorite organization in the history of the world. Congrats.
11-10-2020 01:59 PM
I want Best Buy to know that I will be posting the above (with typos corrected) everywhere I can on social media as well. This is absurd.
I am now being offered a dishwasher of lower value and quality to replace my current one.
I should be offered a refund of the delivery charge, an equal or better dishwasher, and/or a significant amount of store credit for this lousy experience that the time this has cost me on the phone and the months worth of washing dishes for afamily of 5.
11-10-2020 02:08 PM
I am still on the phone with best buy. Clock is ticking folks. I could go get a job at mcdonalds, spend the amount of time I am on the phone, and have paid for this dishwasher.
11-10-2020 02:55 PM
Best Buy! You are finally sending me a new dishwasher. I have to wait another 9 days because you do not understand how to expedite things. Not good. You are offering me 10 dollars of store credit for my troubles. By my calculation you are compensating me at less than 10 cents an hour for my time spent because you stink. Not good.
Dear Lord Jesus Christ, please let this dish washer work. If I have to spend another minute talking to Best Buy Customer Support I will have to consider moving to Alaska and becoming one of those Wilderness People instead.
11-11-2020 04:18 PM
Thank you for visiting our online community, however we wish the circumstances that brought you here had been related to a positive experience. It is rare to receive an appliance that has a defect, but when those instances arise, we want to do all we can to work towards a resolution. Based on your recap of events, it is clear things did not transpire as we would have expected, when you were seeking post-purchase support. We appreciate you taking the time to make us aware, as we’re always looking for ways we may be able to improve, in effort to serve all customers more efficiently. It is a relief to know an exchange has been processed, and we look forward to delivering the new unit.
Please know, in the unlikely event you have any concerns with the new dishwasher, our team will be a resource available for you. You’re welcomed to reach out here, and we’ll do all we can to help. We would also be happy to formally document your feedback on this experience, here at our Corporate Headquarters. If this is something we can help with, please send a Private Message, so we can gather the necessary information.