11-15-2021 03:13 PM
I was supposed to have a new LG fridge delivered today between 7am-1pm, got a text yesterday saying it would be between 9am-1pm. At 1:30 I called customer service for an update, after holding for 15 minutes to speak to someone I finally got Glenn who put me on hold for another 15 minutes only to come back on the phone without any information. All he could say was someone will call me shortly... its now 4pm, no one has called AT ALL, ALL DAY... I even texted the nice guy that sold it to us, he gave us his card with his cell # highlighted but havent heard from him either... AFTER THE SALE, NO ONE CARES AT BEST BUY. PERIOD. I'm going to see how the rest of the day plays out and then I'm going to Best Buy first thing in the morning to cancel my order and tell them they can take my new Best Buy credit card and stick it where the sun dont shine! If they dont respect their customers time then they dont deserve us as customers!
11-15-2021 04:43 PM
It is always nice to hear from one of our valued customers, although I wish your first post had been related to a positive experience. I’m sure you were looking forward to having your new refrigerator delivered, and we sincerely appreciate you trusting Best Buy with this investment. With a busy scheduled myself, I know how important it is for services to be accurately scheduled. Learning there has been an unexpected delay certainly isn’t ideal, especially considering you have not received any recent updates. I’d love the opportunity to investigate this for you, as well as offer any support I’m able.
When convenient, you’re welcomed to send a Private Message. That will be the most secure way for me to collect the information I’d need to access the order details. To send a Private Message, simply select the darker blue icon, which is located across from my signature.