07-26-2020 12:23 PM
I had a similar problem with dishwasher installation on July 9. Best Buy installer broke a water pipe under my sink and flooded the lower level of my home. I filed a claim with BB, was passed off to Sedgwick, who emailed me that the installer would accept liability and submit a claim to his insurance. No verification or claim number.
Just took him at his word.
No one has contacted me since. No one would even provide me with the installer's insurance info so that I can file a claim against them on my own. I spoke with the installer and he also refuses to provide info. He tells me to go back to Best Buy or Sedgwick.
It is now Day 17 since the damage. On July 15, RL of Sedgwick emailed me telling me to contact her if things do not move forward with the installer's insurance. I have contacted her and she is unresponsive. I feel I am being purposely ignored.
07-30-2020 11:46 AM
Thanks for sharing your experience and bringing this to our attention! Home damage is stressful enough without facing communication issues. I know I would have questions in such a situation too. I’ll be happy to look into this in greater detail and see what may be possible to help going forward.
To get started, please send me a private message with your full name, phone number, email address, and your original Sedgwick claim ID number. When logged in on the forum from a PC, you should see the blue “Private Message” button next to my signature below this post.
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Best Buy Corporate