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Posts: 1
Registered: ‎03-04-2020

Re: Delivery Damage - Sedgwick Unresponsive

I too have had a similiar experience last Fall.

New refrigerator leaked water and damaged kitchen floor tiles.

Called Best Buy. Unit was replaced.

Damage claim forwarded to Sedgwick. 

Agent was assigned to my case.

Submitted photos, video of damage.

Call sedgwick, left voice mail. EMail contact person.

No response for weeks now.


This is very poor customer service.


Please help.



Posts: 1,041
Topics: 56
Kudos: 256
Solutions: 63
Registered: ‎11-30-2015

Re: Delivery Damage - Sedgwick Unresponsive

Hello, NosmoKing,

Thanks for joining our online community.

It's understandable that you're hoping to get this figured out and wrap up getting things fixed up. I'm sorry that you haven't received an update on your claim. I would be happy to reach out to Sedgwick on your behalf and request that they connect with you to confirm the current status of your claim. If this is something that you are interested in, please send me a Private Message that contains your:

  • Full name
  • Email address
  • Phone number
  • Sedgwick Claim ID (15 digits ending in -0001)

You can find a link to send a Private Message in my signature.


Fey|Social Media Specialist | Best Buy® Corporate
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