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Posts: 1
Registered: ‎11-23-2018

Re: Damaged home on delivery.

[ Edited ]

Home was damaged during microwave installmation as it was pulled from our wall from an over agressive installer! We were promised payment for damages from Connie at Segwick, but have not received reimbursmenent; 60+ days ago!!! All emails and phone calls to her go unnoticed. Best Buy, this is on you, it was your GeekSquad (not third party), shame no one cares!!!




I will process a payment of $389 to cover the $250 in repairs and install fee of $139.

Connie {removed per forum guidelines}|Claims Associate
Sedgwick Claims Management Services, Inc.
{removed per forum guidelines}
{removed per forum guidelines}

Posts: 6,691
Topics: 124
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Registered: ‎11-30-2015

Re: Damaged home on delivery.

Hello, Smith6578 –


Damages of any kind to your home can be very stressful. Thank you for taking the time out of your day to share your experience with us. We apologize for our tardy response, but we’d be happy to see how we might be able to lend a hand at this time.


Can you please share if you’re still seeking some assistance with your Sedgwick claim? We’d be happy to partner with them to request an update on your behalf. We look forward to your reply.



Mariah|Social Media Specialist | Best Buy® Corporate
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