10-03-2019 04:48 PM
I purchased a tv on October 1st. I selected the installation option. The date available for installation was October 8th. I recieved confirmation of this installation. Later that day I recieved an email indicating I needed to reschedule. I rescheduled for October 11th. Today I recieved an email indicating that I needed to reschedule. My current available date is October 13th. I asked to speak to a manager and was told that managers rely on the person answering the phone to handle the situation and no manager would speak to me. I would like to have someone within the Best Buy structure explain to me why I continue to have to reschedule this installation. The person handling the call was unable to provide me any explanation other than the current status of my order was to reschedule. This appears to me to be very poor customer service.
Solved! Go to Solution.
10-05-2019 05:36 PM
Welcome to our Best Buy forum community!
Congratulations on your new TV! We know that's a big purchase, so we appreciate that you decided to place your order with us.
I've stayed home for delivery appointments, so I know how much work it can take to rearrange your schedule to be home, so the date constantly changing would bother me as well. While I wish your time with us so far had gone differently, I look forward to trying to turn this around.
Our team is located our our Corporate Office, and more than capable of assisting with your concerns. So we can get started, can you use the "Private Message" option in my signature below to provide your full name, phone number, email and order number so we can look into why this keeps happening?