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Posts: 1
Registered: ‎06-10-2021

Re: Best Buy missed the delivery, called multiple times without a solution.

After Best Buy missed delivery on the 14th, 16th and then today, I reached out to the Geek Squad Client Care team for the 5th time.

 

Each and every time, I have been told that they have no control over deliveries.

 

However, they told me that a manager in a local store could help (despite the purchase being made online).

 

So, in summary: If you post here, you'll be told to call a main number. If you call the main number, you'll be told to go to a store. I can only assume if I go to a store I'll be told to post on a forum.

Posts: 276
Topics: 10
Kudos: 49
Solutions: 2
Registered: ‎02-08-2019

Re: Best Buy missed the delivery, called multiple times without a solution.

Hi, dfriedman!

 

Thanks for reaching out to us here on the Best Buy Forums. Ordering new tech should be exciting, and I am sorry to hear that your order was not able to be delivered as originally expected. I am happy to look into this further!

 

To start, please send a private message with your full name, phone number, and email address, along with the order number (if you have it). You should be able to do this by clicking on the blue button near my signature. 

 

Best,

Jenni|Social Media Specialist | Best Buy® Corporate
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