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New Member
Posts: 2
Registered: ‎07-14-2021

Re: Best Buy/Sedgwick claims management

After phone calls and emails to Sedgwick still no response.  I sent the claims and photos that were requested and now no response at all.  We have damage to our ceiling due to installation of a new refrigerator, the ice maker water line was not secure and we had a slow leak.  We have a claim number and that it. There is no one to call at our local store, all calls are 800, local numbers no longer exist.  Very frustrated!!! 

Posts: 953
Topics: 55
Kudos: 104
Solutions: 50
Registered: ‎07-23-2018

Re: Best Buy/Sedgwick claims management

Hello, Parrmt,

 

Thank you for reaching out about this. Water can cause serious damage, so I understand why you would be eager to have this matter resolved. There is a process that must be followed, which does take some time. It is important you are connected with the appropriate team, so that you receive updates on the status of your claim. While our team would not have direct access to the claim information, I can take the steps to put you in contact with the team who would.

 

Your Private Message has been received, and I will be replying there. To proceed, I will need to collect some additional information.

 

Best,

Sarah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎07-14-2021

Re: Best Buy/Sedgwick claims management

[ Edited ]

What do you need? I sent the claims number to you. Where should I go for help?

 

thanks!!  Toni {removed per forum guidelines}

Posts: 953
Topics: 55
Kudos: 104
Solutions: 50
Registered: ‎07-23-2018

Re: Best Buy/Sedgwick claims management

Hello again. 

 

I did receive the claim number you provided, which was helpful. So I can request Sedgwick contact you directly, I will also need you to confirm your telephone number and email address. Please reply to my most recent Private Message, so that information remains secure. I look forward to hearing from you.

 

Sincerely,

Sarah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!