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New Member
Posts: 2
Registered: ‎09-07-2019

Re: Appliance Delivery Extortion - Boston

Must be in my area. I ordered 2 TVs, had first appt cancelled for installers personal reasons, second appointment no show because Best Buy system showed 8/9, but third party installer showed 8/10, and on 8/10 installer decided to use his personal vehicle (a Jeep) and could fit my TVs to do the install.

Had the same issue with it being checked out by the installer and took me 3 weeks to resolve it myself. Step 1) call third party installer and have them cancel all holds/appts/etc. Step 2) call Best Buy and ask them to escalate to level 3? support? My agent had to go to the escalation department above the first escalation department that he tried. Step 3) have agent call warehouse where tv/appliance is being held - THEY need to check the tv/appliance back into the warehouse. Now they said they couldn’t because of a software glitch and it took another few days for it to be resolved and I had to call back again because even after it was resolved, no one checked it in. Step 4) you should be able to cancel the order now.
New Member
Posts: 2
Registered: ‎09-07-2019

Re: Appliance Delivery Extortion - Boston

My order date was 7/24. They’ve now scheduled me for 10/5 and said I’m behind all the people from tax free weekend and Labor Day sales... My original installer date was 8/5.
Posts: 6,842
Topics: 130
Kudos: 406
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Registered: ‎11-30-2015

Re: Appliance Delivery Extortion - Boston

Hello, Charlestown22,

 

Thank you for posting to us here on our Best Buy Support Online Forum Community! Purchasing new televisions is quite the investment, thank you so much for choosing Best Buy for your purchase. It sounds like your experience may not have been the kind we’d like our customers to have when choosing Best Buy.

 

Can you please send us a private message with your full name, phone number, email address and order number? We’d like to take further look into this for you. Please note we’d be unable to guarantee any certain resolution, but we’d like to ensure your concerns are reviewed by the correct team. A private message can be sent to us by choosing the blue “Private Message” button in my signature.

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
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