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Posts: 1
Registered: ‎09-26-2019

Re: And ANOTHER Delivery/Customer Service FORMAL COMPLAINT

Washer purchase--install and haul away. First attempt could not get cold water shut off--required a plumber call. Delivery people said I would be contacted to reschedule delivery/install. Two days later no call. Sent an email. No response. Called, on a Friday. Despite BB not having called, or responded to email, their earliest possible reschedule was the following Weds. Escalated to a Sup who said he would contact Corporate and call me back the next day. No call. On Weds there was a new problem--leak, requiring a return by plumber. Plumber returned same day (Weds). Weds night the store Sup said he could not reschedule as it wasn't in the system yet. Today (Thursday) I called. Still not in the system and could not schedule. This evening got call back and the soonest available is next Tuesday. This is sloppy work and poor customer service. Left a message with the local call to Geek Squad tonight, but have nothing scheduled yet. 





Posts: 18,067
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Registered: ‎09-29-2008

Re: And ANOTHER Delivery/Customer Service FORMAL COMPLAINT



Welcome to our community. I've always thought that the hard part of purchasing appliances is making a selection from so many options available these days. After that, the installation should be almost incidental and certainly not fraught with the kinds of difficulties you have described. Our representatives should be keeping promises made to you about when you'll be contacted and I apologize for any frustration and disappointment that has been engendered.


At this time, as it seems you are still in need of assistance, I would encourage you to reach out to our Geek Squad Client Care team at (800) 304-1259. This dedicated team will be best equipped to assist you towards a resolution.


I hope this helps. Please know I am grateful you took the time to share your experience with us.

John|Social Media Specialist | Best Buy® Corporate
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