02-09-2019 03:35 PM
Good afternoon, Jilesoph,
Welcome to our forums, albeit under such unfortunate circumstances. Although our Support Forums are moderated out of our Corporate Headquarters here in Richfield, MN, and I may not be able to provide you an outcome different than what it sounds like you’ve been provided, I would be happy to offer any assistance I can.
If you’d like to use the blue “Private Message” button in my signature to send me a private message with a brief description of your experience, as well as:
This should be enough information for me to begin my research, and offer any assistance I can. As I mentioned, you’ll want to use the blue “Private Message” button in my signature.
Looking forward to hearing from you,